What to do if you experience a problem with a meriras.com product
In the event you experience a problem with your purchase after 30 days, whilst within the 12 month warranty period, we ask you to follow these steps:
- Please download the user manual from the manufacturer’s support website and follow any general maintenance checks detailed within it.
- Contact our friendly customer care team who will try to resolve any issues for you
You will need to provide the following information in order for our team to be able to assist you effectively:
- Product model number and serial number (located on product’s the data plate).
- Internal QC identification number (this will be located beneath the container and resemble a price gun sticker)
- User name/Order number and delivery post code.
In the event your item needs to be returned within the guarantee period
Please contact our customer care team as above in order to obtain an Return label and return instructions. Goods will only be accepted if a valid return label has been issued by Vacuum Zoo.
The guarantee covers repair and/or replacement of the product but does not include the postage cost of returning the product to us. Once the item has been inspected and repaired/replaced Vacuum Zoo will return the product to you at the requested address and cover the cost of this providing the terms of the Guarantee have been met.
For more information or assistance please contact us
Customer Service Email: service@meriras.com
